Frequently Asked Questions 

Do you have vacation time per year?

No, we do not. Our costs are based on a 52 week year, with staffing accordingly, thus whether you are at CYC or not, our costs are ongoing. 

Can I sign up for less than a week?

No, we only accept full time enrollment. Again, cost and income are based on a 52 week year, and our staff are paid the same whether they have a full class or a partial class. It is not cost effective for us to take part time children, when we can fill the classes with full time enrollee’s. Whether a child is at the center for 1 day or 5, the full week’s fee is applicable. The only deviation from this is if a child is not at the center at all during a given week, then ˝ the weekly fee is payable.  Quincy has a different policy, and Director should be contacted for specifics.

Why do I pay a late fee when I pick my child up after 6 pm?

The late fee is charged because our staff costs go into overtime, and your weekly fee’s only cover care between 6 am and 6 pm (Waterloo), and between 6:30 am and 5:30 pm (Quincy). However after 10 hours a day, you pay an additional $25 per week at the Waterloo facility. At the Quincy facility, after 10 hours a day, add $3.00 per hour/per child. (The 10 hour policy does not have anything to do with late pick up.) Late pick up is for any child picked up after 5:30pm (Quincy) / 6pm (Waterloo), regardless of reasons. 

What do my fees cover?

Your fees cover child care, and based on comparables to the local area, our fees are right at or competitive to the local child care fees charged. Fees offset staff salaries, taxes, supplies, utilities, general liability, accounting fees, maintenance, repairs, various forms of replacement (toys, equipment, etc.), food, advertising, mortgage payments, telephone, etc.

What weekly rates of increase may I expect to pay?

Weekly child care rates may/could change in January of each year. Our rate of increase has generally been between $2 and $9 annually.

Do I get less for being charged less?

Definitely Not! We will put our centers up against any center in the metro area, and feel we operate at the top level of child care provided, regardless of fees being “cheaper”. You may pay less, but you get so much more!

Do you close the center when school is closed due to inclement weather?

We only close if everything was closing. (We are normally open when the schools are closed for inclement weather.) We do have a policy about closing early if the weather is getting increasingly worse. In the event of bad weather, please call the center for more information.